Tobacco General
Tobacco General Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tobacco General has a 1.7 star rating from 9 reviews with mostly negative sentiment; many customers report missing or delayed deliveries and unresponsive support.
Positive Feedback
Customers cite competitive prices and an easy website experience, and some report long-term past satisfaction before issues arose.
Negative Feedback / Risk Areas
- Frequent Tobacco General reviews mention missing orders and broken tracking.
- Repeated customer complaints describe poor customer service and calls going unanswered.
- Issues reported with refunds, billing debits, and damaged packing.
Key Takeaways for Future Customers
- Expect potential delivery delays; insist on tracking and confirmation for delivery of goods.
- Document charges and request refunds promptly if items are missing.
- Avoid relying on auto-ship or membership benefits without clear customer service access.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tobacco General has a 1.7 star rating from 9 reviews with mostly negative sentiment; many customers report missing or delayed deliveries and unresponsive support.
Positive Feedback
Customers cite competitive prices and an easy website experience, and some report long-term past satisfaction before issues arose.
Negative Feedback / Risk Areas
- Frequent Tobacco General reviews mention missing orders and broken tracking.
- Repeated customer complaints describe poor customer service and calls going unanswered.
- Issues reported with refunds, billing debits, and damaged packing.
Key Takeaways for Future Customers
- Expect potential delivery delays; insist on tracking and confirmation for delivery of goods.
- Document charges and request refunds promptly if items are missing.
- Avoid relying on auto-ship or membership benefits without clear customer service access.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Unable to contact them
i ordered 10 bags of tobacco, I received 5 bags. I tried to call them and was on hold for 35 minutes as "your call in next" played over and over...
I'll never spent another dime with them. They lost a 10 year customer.
- Try and contact them go ahead and try
User's recommendation: avoid
Green Cove Springs, Florida
To let people know
Won't call me, won't work with me, they say because I didn't submit a photo of my license & payment card I am fraudulent now & it can't be undone, didn't know I was supposed to, I had been using their products for years, now I cant
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lincoln, Nebraska
I never recieved my order!!
I ordered $150.00 worth of tobacco, I purchased package protection. I never recieved my order, they have ignored all my attempts of contacting them.
- Rip off
Preferred solution: Full refund
User's recommendation: Dont Do Business with Tobaccogeneral!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo problem all the information was given don’t understand why it wasn’t shipped
No problem all the information was given dont understand why it wasnt shipped I spent a lot of money order a lot of stuff so I wont have the order for a little while and yet you should I have a problem with my order the payment went through
User's recommendation: I spent a lot of money order a lot of stuff so I won’t have the order for a little while and yet you should I have a problem with my order the payment went through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blairsville, Georgia
Tracking
I have not received a tracking number yet; I ordered on June 1st. I cannot call them because it's just a recording.
I've emailed them several times and they haven't responded back. In my past orders, when I did get tracking information, it would be after I've received my order.
- Variety of products
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Go to smokers outlet online
Albert Lea, Minnesota
Calling about recent order
I placed an order a few weeks ago, I have recommended no communication and so I just wanted to know if my recent order has shipped yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
Been using them for 3 years, they used to be great. But now they just dont ship orders, AVOID AT ALL COST!!!
Preferred solution: Apology
Won't take card
Card is fine,used a dozen times with them. Won't accept.
No accepting calls at number. I want to talk to a person
Preferred solution: Talk to a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong machine. Problem with order
I orderd standard cig.machine you sent me something else which i do not like. Usually a great place to get tobacco producrs
- Never had a problem until now
Preferred solution: Exchange
User's recommendation: i will keep buying ftom thts stote
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipment not delivered
I ordered some tobacco and filters on Jan 8. I paid the 6-8 day shipping.
My check cleared my bank. I have not received my order as of Jan 23. I have sent numerous inquiries and have heard NOTHING. I have ordered many times from Tobacco General and have always received my order.
They provided a tracking number that does not work so I have no idea where my order is or if or when I will receive it. There is no one that answers their customer service line except a recording that says because of covid shipments may be delayed. What do I have to do to see when or if I will receive my order? $300 may not seem much to you but for someone on a fixed income it is very hurtful.
Can ANYONE please check into this for me?
Thank you. My order number is 618574-****08 and the tracking number they provided is sd: SP028704****0220****.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing Order
I made an order on August 30th it is now September 23rd I have not received my order I have not been refunded I checked my bank statement and when I click on the tracking link it says error 404 tracking code not found I have had to spend double what I paid tobacco General for tobacco just waiting for my order this is ridiculous I need to speak with a supervisor to resolve this issue.
- Prices
- Lazy service
Preferred solution: Deliver product or service ordered
User's recommendation: Usually I'd recommend I'd never had any problems for years until recently until my issues resolved I don't recommend using tobacco General however I will gladly change my recommendation if my issue is resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged merchandise
Order 8-1lb. bags of tobacco and 15 filter tubes, products were crammed into a box way too small, and 5 boxes of tubes were totally damaged.
E-mailed company twice, no reply. Contacted customer service, they wanted pictures, didn't want to take the time or the trouble, ordered products from their competitor.
- Prices
- Bad packing and shipping
- Bad packing and shipping and customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem with order
Company fixed the issue and I have been provided with product or service ordered. Customer service completed order to my satisfaction.
I ordered 20 packs of cigars by mistake and tobacco general canceled both orders I need 1 10 pack of 5 Garcia vega miniatures please resend 1 10 pack of 5
Preferred solution: Deliver product or service ordered
Problem with order
I was finished placing my order then was told to take a survey need to verify if my order went through please
Preferred solution: Deliver product or service ordered
Smyrna, Georgia
Update of order debited on May 21st
Bank debited on 21st order, but no further info, I received last order on 24th, I reordered on 21st and acct was debited, but haveent received confirmation of order/pls advise, order was for the previous product
Smyrna, Georgia
Status of recent order
No follow up on my latest order, tks 10 5 packs of Garcia vega miniatures ordered on 22nd of this month
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